Q: How am I billed for using Everyday Chef on my mobile phone?

A monthly recurring charge of $3.99 will be added to your wireless bill. You can cancel this anytime by contacting customer service for your carrier. Smartphone users are charged a one-time fee of $19.95.

Q: I have sent a text message with the keyword for my carrier and have sent it to 51945, but I have not received the text message to confirm my order. What can I do?

In certain cases, the link may take several minutes to arrive, and depends on the traffic on the carrier networks. This is out of our control and we suggest you be patient, your message will arrive. To ensure that your phone can receive text messages, we suggest you check the "Message settings" of your phone. We also suggest you verify that your inbox has not reached its maximum capacity for messages.

Q: I have text messaging, but still cannot find your text message. Where should I look?

The download link (URL) is within the body of a message that we sent to your mobile phone. Since this may vary from phone to phone, we suggest you check your text or WAP Push Inbox, ("Service Inbox"), "Funbox", "Browser Message Inbox", or your "Push Inbox".

Q: I got your text message with the download link, but I don't seem to be able to access the Internet?

It is possible that your wireless network is unavailable or WAP is not activated on your handset. We recommend that you try again when the service is available or contact your carrier to enable WAP on your phone.

Q: Am I billed only after I download the application?

Yes, you will never be billed if an item is not downloaded.

Q: If I decide I no longer want Everyday Chef after I’ve downloaded it, can I get my money back?

Unfortunately, once an item is downloaded, it is automatically billed, and there is no way for us to reverse the charges of items billed on your wireless bill. But you can prevent further monthly charges by contacting your carrier.

Q: I haven't received my download. What is the problem?

Please make sure that WAP Push is enabled on your cell phone. Depending on the make of your phone, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all".

Here are some hints on where to locate this setting:

Q: How do I contact you if I have another question?

If you need to reach us, please send us an e-mail help@airbornemobile.com. It will be our pleasure to assist you, or point you in the right direction.

Q: How do I search for recipes?

From the Main Menu choose Recipe Search and enter what you are looking for. The details of operating the Search feature are described in the application’s Help, accessible at any time through the Actions menu..

Q: How come I have to give you my email address each time I want to use Everyday Chef?

Your email address helps identify you when Everyday Chef accesses the network. This helps us recover your subscription on a new handset if your handset is lost or damaged. Having your e-mail address programmed in also gives you a shortcut in sending recipes or shopping lists to yourself. Finally, if a new version of Everyday Chef is available, we may contact you at this email.
Please note that this is the only information we collect about you.

Q: I am a vegetarian and I don’t care for recipes with meat in them. Can I limit my search results?

No problem! Set your eating preferences within the Preferences feature in the main menu. There you can specify your preference for certain foods.

Q: What if I am allergic to certain foods?

Set your food allergies and eating preferences from the Preferences feature in the main menu.. Please note that while we have done our best to be sure that recipes that contain nuts, seafood or common allergens are not included as a result of search preferences, it is possible that an ingredient has not been account for. Therefore, please be sure to read each recipe carefully, and be vigilant when purchasing the ingredients.

Q: How do I save my favorite recipes?

When you see a recipe you want to check again later, go to > Actions > Menu > Add to favorites. From the main menu you can access your list of saved recipes.

Q: How do I create a shopping list from a recipe?

When you see a recipe you want to add to your shopping list,
go to > Actions > Menu > Add to Quick Shop. This adds your recipe to your Quick Shop shopping list. The Quick Shop shopping list is an instantly created shopping list from the last recipe you added. Each time you add a recipe to this list, it replaces the old one. If you’d like to shop for multiple recipes be sure to Add to Planner

Q: What is the difference between ‘Quick Shop’ shopping list and the other shopping lists?

The Quick Shop shopping list is an instantly created shopping list for one recipe. Each time you add a recipe to this list, it replaces the old one.

If you’d like to shop for multiple recipes at once, you may add the recipes to your Weekly Planner, which will allow you to shop a day, three days or a week in advance.

Q: Can I create a shopping list for all the meals in my meal planner?

Sure! If you’d like to shop for multiple recipes at once you can use the Grocery List. From the Meal Planner, go to > Actions > Add to Grocery List. The Grocery List can be saved and updated for use again later.

Q: Can I add individual items to my Grocery List?

Yup. When you are in your Grocery List go to >Actions > Add Custom Item and type in exactly what you need.

Q: I don’t know what I feel like cooking tonight. Where should I begin?

No problem. Try using the Recipe Ideas tool from the Main Menu. It will display a recipe chosen at random. If that specific recipe doesn’t inspire you, hit Show Another to get another taste idea.

Q: Why is my Quick Shop list different each time I add a new recipe?

The Quick Shop shopping list is an instantly created shopping list from the last recipe you added. Each time you add a recipe to this list, it replaces the old one. If you would like to shop for more than one recipe, please use the Grocery List.